What our Customers say...


Our house had significant water damage from a roof leak after Hurricane Ida passed through our area.  SERVPRO secured the roof and immediately began to dry out all of the affected areas.

Many rooms had to be packed up and moved out for the work to be accomplished.  Our situation was handled efficiently and effectively.  We highly recommend SERVPRO if you have an emergency.

SERVPRO of Columbia, Montour and Sullivan Counties arrived quickly when our hot water heater failed.  The crew led by Sean was professional and courteous.  They explained everything that needed to happen and they made it happen.  They made a challenging situation as comfortable as possible.

Thank You Sean and crew

I'd recommend Tom to anyone! Excellent service! Tom was outstanding. Came to house ASAP and was clear about options and recovery!

Thank you for your quick response and your professional job!

On a scale of 0 to 10, you guys rate all 20's!

Tom and the SERVPRO Family, 

Thank you so much for your timely and expert help during our crisis!

Thanks for a good job, well done.

Thank you for your quick and thorough response.

Outstanding job, very professional

Tom was prompt and knew exactly how to help us.

They were great people to come into our home. Very friendly, got to work immediately, Cleaning was very thorough. 

Excellent service

I am very grateful to you and your marvelous SERVPRO team. I could not have asked for a more professional group of hard working, considerate, polite, and technically proficient individuals. I am forever in your debt.

Nick and Chris did an excellent job!

Excellent, prompt service

Very professional and responsive to our needs and concerns

Your staff and on site personnel was very helpful and professional.

Outstanding service. Prompt, professional and friendly. Mr. Hess's entire team was tremendous in the service. They communicated daily what the goals were, the process and where the mitigation was headed. Very impressed with SERVPRO.

They were great!

Prompt and pleasant as always

We like their professionalism!

Very Satisfied!

Good Job- Greatly Appreciated!

Thank you for being so helpful!

Thanks again for all you did. You and your helper were

very efficient in getting my bedroom cleaned up.

Very polite and great to deal with. Great crew that came to my home. I would recommend them to anyone.

Tom is Professional and very knowledgeable. Tom explained all the activities he needed to do and talked me through the paperwork. He was friendly and cleaned up after himself. Tom showed up when he said he would and managed my icy driveway. ?? I would call on him again in a heartbeat.

Thank you so much for helping us with the water in our basement New Year's Eve weekend!

Dear Tom, 

I wanted to take the time to put in writing how impressed I was with the manner in which I was treated when I contacted Jill at your office regarding an issue with an oriental rug. She could not have been friendlier, she could not have been more professional, and she could not have been more helpful as we discussed the situation. Her attitude was one of nothing is a problem; we'll take care of it, and don't worry about it. She also offered to confirm once the rug had been picked up so that I did not have to make a trip up there this evening. 

Please convey to her my respect and appreciation for the job she does. She is quite an ambassador for your company.

I am very pleased with the results of the cleaning project on my mother's home. The staff has been courteous and professional and my husband and I have enjoyed working with each of them. I would not hesitate to recommend this franchise to anyone needing this type of service.

Thank you very much for your help. 

Thank you for your speedy work. Very pleased!

Great crew, would recommend to anyone.

Fantastic work done by very polite and professional people.

I always call Tom and his crew. They respond quickly and get the job done. They have never let me down.

Timely, Courteous, Professional & Knowledgeable

Thank you and Great job!

Once again, Tom and his crew were excellent! As soon as the fire chief gave the ok, they went in and went to work. Great job Tom and crew!

I am very happy with your company. They were extremely professional and flexible with my schedule. I greatly appreciate the services provided.

Prompt and efficient 

Prompt response and great help!

I felt they respected our personal property whether or not it was valuable. Very courteous, helpful.

Thank you for all your help!

They were great!

Thank you for the prompt and professional service.

Great Job!

They were great! Very courteous, respectful to our situation and privacy, and I felt very comfortable with them being in my home.

Everything was well done!

Very efficient and courteous staff. Would use again if needed.

Pleased with knowledge & help of all workers

You guys are good at what you do.

They did a "Super" Job - just keep up the good work.

We are very satisfied with the prompt response to our issue. The crews were very helpful. We are satisfied with the work completed up to the final removal of equipment.

Very satisfied with the job.

Very pleased with the cleaning.

Great Techs, very polite

The crew was very polite and courteous and addressed all our concerns.

Keep doing what you are doing.. Everything was great! This was a service for a vacant rental house that had a pipe burst. We live 125 miles away & had to trust the technicians. We received many phone calls and were kept well informed throughout the process.

Very responsive!

I really appreciate the instant response.


Tom and his team were very professional and helpful. Thank you!!

Very prompt. Will call again if needed!

This is the 4th time I have used the services of SERVPRO. I have always been satisfied with the service.

Thank you for your attention to detail!

Very Courteous, Thank you!

Excellent Service! Thank you!

Crew did a Great Job!

A professional organization! Very satisfied!

Matt West was the best! Very professional, knowledgeable, prompt, helpful, kind, courteous, very neat and clean with the job. I felt he genuinely cared about my problem. I would highly recommend your company and Matt West! Thank you for everything!

Thank you! We found your personnel making us smile at a very difficult time. 

SERVPRO did an excellent job. They came to my house very promptly and cleaned everything in a very professional manner. I would recommend SERVPRO highly.

Great Job!

I do not know anything that could be improved. Everything looks better than I imagined. Staff worked steadily and efficiently. It was all better then my expectations. I would recommend your co.

Crew did a wonderful job!

I have worked with Tom and his crew for many years. Everyone, from the office staff to the technicians are the best! I always hear a friendly voice on the phone, response time is excellent and the technicians certainly know their job. Upon arrival, they assess the situation and get to work asap. No job has been to big or to small for them to handle. A very good and professional crew! I will continue to call SERVPRO for all our emergencies and carpet cleaning jobs. I have call at all hours of the day and night and know I can count on Tom and his staff to be there.

SERVPRO responded quickly to our phone call during an emergency. Their staff members were friendly, efficient and hard working. Tom answered all of our questions and made sure we were satisfied with the services provided.

Professional, excellent and very helpful. Tom, Eva and Ryan.

Thank you!! This is the second time over the years that we have used SERVPRO and always impressed.

Top quality company.

Thank you for your fast response.

Did a great job.

Made a stressful situation into a non stressful situation. Thank you and would highly recommend.

I was very impressed with the promptness of service. Tom and his son were very thorough and professional. Plus Tom was so calm throughout the process, he helped to relieve much stress and instill me with the confidence that everything would be just fine!

Tom and his staff were very helpful and professional. We were impressed with the job they were doing. You should be proud of Tom and his staff.

Communication with SERVPRO was often and from a serving mentality. The crew worked with our needs and events schedule.

The crew was great! They were very responsive and considerate!

The team that was here to assist me with my loss were excellent. They were sympathetic, helpful, and work within an extremely timely manner. I couldn't have asked for a more professional service. Thank you!!

We are satisfied with the work completed on the cleanup and follow up work up to and including 5/8/2013. We were very satisfied with the prompt response to our issue. The crews were very helpful. We are satisfied with the work completed up to the final removal of equipment on May 8, 2013.

Tom Hess and his team were great! They did the job with professionalism. It was a shame to have this happen, but they made it easier to move on.

The crew was very polite and courteous and addressed all of our concerns.

Wonderful people that served us for our water loss! Tom and his wife came to our house at 1:00 a.m. on a Sunday morning because our washing machine flooded our remodeled cellar. On top of that, they drove more miles than any person should be asked, and also, it was pouring rain. These fine folks went way above the call of duty to provide my family help.

Excellent workers! Would HIGHLY recommend! A+++

The crew was fast, professional, helpful, and explained the whole process. 2 Thumbs up!

Thank you for making a bad experience good! Your team was very professional and did a great job! All were very friendly and listened to what we wanted. Their suggestions were very helpful and greatly appreciated.